ResolveMax AI

ResolveMax AI

Category: Support & Maintenance Services
Service Tier: Priority Expert Support
Tagline: When every minute counts. Expert engineers, powered by diagnostic intelligence, at your command.

Concierge-Level Support for Critical Issues

When you face a critical bug, a puzzling error, or a system outage, standard support won't suffice. ResolveMax AI provides direct access to senior engineers armed with advanced diagnostic tools and a vast knowledge base. This service combines deep human expertise with AI-augmented troubleshooting to achieve the fastest possible time-to-resolution for your most complex and urgent technical challenges.

Our AI-Augmented Resolution Process

• Intelligent Triage & Routing:
  • Initial issue submission is analyzed by our system to auto-collect relevant logs, versions, and configuration data.
  • AI suggests the most probable root cause categories and instantly routes the ticket to the specialized expert best equipped to handle it.
  • Priority is automatically assigned based on issue severity and business impact analysis.
• Expert-Led Deep Dive Diagnostics:
  • Your dedicated engineer uses diagnostic platforms to perform live system analysis, debug sessions, and performance profiling.
  • Collaborative troubleshooting tools allow for secure, real-time screen sharing and co-investigation.
  • Access to a proprietary solution database that cross-references your symptoms with resolved global cases.
• Guaranteed Resolution Path:
  • We own the issue until it's resolved, providing regular updates and clear action plans.
  • For complex bugs, we develop and supply hotfixes or workarounds while a permanent solution is engineered.
  • Post-resolution, a detailed root cause analysis (RCA) report is provided, along with recommendations to prevent recurrence.

Service Level Guarantees

• Priority Response SLA: Guaranteed initial response within 15 minutes for Severity 1 issues.
• Direct Engineer Access: No frontline support; you communicate directly with L3/L4 engineers.
• Incident Management: We can lead or support your internal incident communication process.
• Knowledge Transfer: Post-resolution sessions to explain the cause and solution to your technical team.

Minimize downtime. Maximize expertise.
For businesses where system stability is non-negotiable, ResolveMax AI is your strategic insurance policy against technical disruption.

Explore SLA Options & Engineering Profiles →