Refund Policy

Last updated: April 2026

This Refund Policy applies to all products and services offered on it-promotion.net, operated by TEND BUSINESS GROUP LTD (trading as IT-Promotion.net).

1. Digital Products

All products sold on this website are non-tangible digital goods (e.g., software, templates, or online services).

By purchasing digital products from it-promotion.net, you acknowledge and agree that delivery is performed electronically.

2. Right of Withdrawal (EU Customers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

However, this right is waived if:

  • You explicitly consent to immediate delivery of the digital product, and
  • You acknowledge that you lose your right of withdrawal once the download or access begins

By completing your purchase, you agree to this waiver where applicable.

3. Refund Eligibility

We may issue refunds in the following cases:

  • Non-delivery: If you do not receive access to the product due to technical issues. You must contact us within 14 days of purchase.
  • Technical defects: If the product has major defects that prevent its intended use. Our support team will attempt to resolve the issue within a reasonable time.
  • Product not as described: If the product significantly differs from its description on the website. Clear evidence must be provided.

4. Support and Issue Resolution

Before issuing a refund, we reserve the right to:

  • Investigate the issue
  • Provide a fix, update, or workaround
  • Request additional information or access (if necessary)

Failure to cooperate with support may affect eligibility for a refund.

5. Exclusions

Refunds will not be issued in the following cases:

  • Change of mind after accessing the product
  • Compatibility issues with third-party software not explicitly listed as supported
  • Lack of technical knowledge to use the product

6. Refund Process

To request a refund, please contact us at:

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Include:

  • Your order details
  • Description of the issue
  • Any relevant evidence (screenshots, error messages)

We aim to respond within a reasonable timeframe.

7. Chargebacks

We encourage customers to contact us before initiating a chargeback, as most issues can be resolved quickly.

8. Changes to This Policy

We may update this Refund Policy at any time. Updates will be posted on this page.

9. Contact

TEND BUSINESS GROUP LTD (trading as IT-Promotion.net)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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